Returns and Exchange
RETURN OF GOODS AND CONSUMER RIGHTS
The Purchaser is entitled to use the right of withdrawal and unilaterally withdraw from the product purchase-sale agreement concluded in the Dermacolla Store by notifying the Intermediary in writing within 14 (fourteen) calendar days from the date of product delivery. Items must be unused and undamaged. Accompany the package with a printed confirmation. The customer must cover the return shipping costs fully.
Dermacolla will return the money received to the customer’s account within 3 (three) working days from the date of the returned product receipt. In some cases, however, the refund may recover within up to 14 (fourteen) calendar days.
If you would like to return an item purchased as a gift to you (for example, you received a gift for a specific purchase amount or a particular item), you must also return the gift you received. If you choose not to return the gift, its value will be deducted from the amount recovered.
Please send the returned items along with the order confirmation. The return should be marked - «Dermacolla Trading GmbH».
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Professional Logistics Solutions GmbH
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Inkustraße 1-7, 3400 Klosterneuburg, Austria
RETURN OF DAMAGED GOODS
If you received a defective item, please e-mail us at order@dermacolla.com.
Detailed information can be found in the Terms of Service section.
