Returns and Exchange

RETURN OF GOODS AND CONSUMER RIGHTS  

The Purchaser is entitled to use the right of withdrawal and unilaterally withdraw from the product purchase-sale agreement concluded in the Dermacolla Store by notifying the Intermediary in writing not later than 14 (fourteen) calendar days from the date of product delivery. Items must be unused and undamaged. Accompany the package with a printed confirmation. The customer must cover the return shipping costs fully. 

Dermacolla will return the money received to the customer’s account within 3 (three) working days from the date of the returned product receipt, but in some cases, the refund may recover within up to 14 (fourteen) calendar days.

If you would like to return an item that was purchased as a gift to you (for example, you received a gift for a specific purchase amount or the purchase of a particular item), you must also return the gift you received. If you choose not to return the gift, its value will be deducted from the amount recovered.

Please send the returned items along with the order confirmation. The return should be marked - «Dermacolla – ZWROT».

• Dermacolla – ZWROT
• OMNIPACK Sp. z o.o.
• UL. SZCZECIŃSKA 49
• 66-400 GORZÓW WIELKOPOLSKI
• Park Panattoni Rampa 48

RETURN OF DAMAGED GOODS

If you have received a defective item, please, contact us by writing to the e-mail order@dermacolla.com.

You will find more detailed information in the Public Offer section.